At Autoginie Services Pvt Ltd, we strive to provide efficient and reliable shipping services to ensure your products reach you safely and on time. Our shipping policy outlines the details regarding shipping costs, estimated delivery times, and other important information related to shipping and delivery.
- Shipping Locations
We proudly offer shipping to all regions across India. Whether you are in a metropolitan city or a remote location, we aim to deliver your order to your doorstep in the most timely and efficient manner.
- Shipping Costs
Shipping costs are calculated automatically at checkout based on the delivery location and the shipping method you choose. The shipping fee will be displayed before you finalize your purchase. Our shipping rates are competitive and depend on the size, weight, and destination of your order.ย
Occasionally, we offer free shipping promotions or discounts on shipping fees, which will be clearly mentioned on the checkout page or in our promotional materials.
- Estimated Delivery Times
Estimated delivery times are provided during the checkout process. Generally, it takes us 5-7 business days to ship your product. Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor the status of your delivery in real time.
Please note that delivery times may vary depending on external factors such as public holidays, lockdowns, or natural calamities. While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers or unforeseen circumstances beyond our control.
- Order Processing
All orders are processed within 1-2 business days after payment is successfully confirmed. Please note that orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and dispatched, you will receive a notification with your tracking information.
- Tracking Your Order
After your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment directly on the courierโs website. If you encounter any issues or delays, feel free to contact our customer support team, and we will assist you in resolving the matter.
- Undeliverable Packages
In the rare event that a package is returned to us due to incorrect delivery information, unsuccessful delivery attempts, or refusal to accept the package, we will notify you to arrange for re-delivery. Additional shipping fees may apply for re-shipping the package to the correct address.
- Shipping Delays
While we aim to ensure your order arrives within the estimated delivery time, delays may occur due to unforeseen circumstances. These may include natural disasters, strikes, or disruptions in the courier network. We will keep you informed of any such delays and work with the courier service to ensure your order reaches you as soon as possible.
- Lost or Damaged Packages
If your package is lost or damaged in transit, please notify us immediately. We will coordinate with the shipping carrier to investigate the issue and either replace the product or offer a refund, depending on the circumstances.ย
Please inspect your package upon delivery. If you notice any visible damage to the packaging, we recommend documenting the issue and contacting our customer service team within 48 hours.
- Customer Support
For any questions, concerns, or assistance regarding your order or delivery, our customer support team is available to help. You can reach us via email at acrautomotiveaccessories@gmail.com or call our customer care number at 9999235768.
We value your business and are committed to providing a seamless and reliable shipping experience. Thank you for choosing Autoginie Services Pvt Ltd. for your shopping needs!